Refund Policy

We're all human, and mistakes can happen on our end too. Our error rate is very low (only 0.0425%), but if we do slip up, like sending the wrong grind of coffee or using the wrong label, we fully take responsibility. Place a new order, and send us a note about the mistake. We'll cover all costs for the new coffee and its shipping, and we'll get the corrected order out as fast as we can.

Shared Responsibility: Sometimes, issues arise that are beyond your control or ours, such as carrier mistakes, package theft, or items reported undelivered. In these cases, you have the flexibility to decide the best course of action, whether that's filing a claim with the carrier or replacing the order. If you choose to replace the order, you'll cover the shipping, and we'll cover the coffee cost up to $25.00. Just enter a new order, email us with the details and the new order number, and we'll refund the coffee cost and expedite the replacement.